Remember: every complaint that you file IS reviewed.

FILING A COMPLAINT
Please only file one complaint, filing several complaints doesn’t get your case viewed any faster.
Make sure you file the complaint on the correct issue, such as profile content, in-game voice, or voice messages.

Remember to utilize your mute button and block communications, they are there for a good reason, and believe me playing popular multiplayer versus matches you will be muting a lot of people.

RECEIVING ABUSIVE TEXT MESSAGES
First of all, I know how annoying it is when you get abusive messages, but remember not to reply back, it took me a long time to learn how to ignore the message and file a complaint instead. Replying to the message is getting yourself into trouble as well; don’t forget that they can report you as well.



DEALING WITH THE WORST OF THE WORST OFFENDERS:
If someone goes above and beyond in harassment, send the link of the gamertag from Xbox.com (like this: http://live.xbox.com/en-US/profile/profile.aspx?pp=0&GamerTag=PMS+Kitty) to Kitty, along with an example of the behaviour.



TO MAKE COPIES OF YOUR MESSAGES
First, go to xbox.com and sign in.
Bring up the messages and press prt sc (if its a laptop you may need to push the function button as well.)
Bring up paint from your start menu > all program > accessories > paint.
Now go to the edit in the top corner and click on paste.
It should bring up the image of your message along with the background.
(you can move your message to the corner and cut the edges off if you know how)
Now SAVE AS ( preferably as a jpg, a lot of emails prefer this) name it some recognizable, such as abusive message (time and date)
Make a copy of all messages received, no matter how trivial they may appear, now they are stored on your computer for proof.

OFFENSIVE PICTURE MESSAGES
First, when you receive a picture message from someone who is not on your friends list, you will get a little notice pop up stating: “This person is not on your friends list, do you want to view this picture anyway?” This is normally your first clue that you will probably will not like the message enclosed.

If you do decide for any reason you want to see this picture, use a camera to take a photo of the offensive picture and his/her gamertag so both is visible in the picture. You now have proof. Immediately file a complaint on the gamertag but DO NOT delete the picture message, or block communications. Upload your photo to your computer.


BAD REP
At this time, the rep system does not contribute to a ban, it's there mainly to rate user playing experiences.

Don’t forget you can change your privacy settings to friends only.
Be warned prior to opening voice or picture messages from people you don’t know, chances are you wont like what you see/hear.

Treat others how you expect to be treated.

Awesome info!!! Thank you for posting this Shadow. I hope I never have to use this info but I am glad that I now have it in case I ever do need it.

Thank you!

no problem, thats what i did it for.

the rep system effects how many gold stars you have, currently im at 74% prefer and 26% avoid and i still have all 5 gold stars. someone on my friendslist has 80% avoid and 20% prefer, but he still have all 5 gold stars. for new comers its kinda away to scare you into behaving online. so many rumours that if you get to many bad reps you will be banned, when its really just nothing. most people ahve full 5 gold stars and only newcomers have 3 stars, and they have to work there way up.

It should be noted if people avoid you for player skill it will not actually effect your rep. So if you aren't as good at a game like Halo and really good people avoid you so they won't have to play with you it won't knock down your rep, vica versa counts too, or put you closer to the suspension thing. It does explain that but some people miss it.

Added some information, and stickied

just a question i wasnt actually sure about.

if people in the bio/profile are promoting boosting as in pay me 1200MS points and ill prestige you etc etc, and you file a complaint against there bio for offensive/inappropriate content. does the whole boosting come under these rules, because its not as if they are swearing or using sexual/adult gestures in there profiles?


i report all players who promote boosting or account selling/ gamerscore selling. wasnt sure whetehr they were looked into or not